Arcedis Cruz Arias

Commercial & SME Account Manager

Acerca del candidato

Acquiring new commercial and SME customers, managing the client portfolio, working capital, maximizing profitability and maintaining long-term relationships by understanding the needs, characteristics and expectations of customers while taking into account their risk profile and the returns of their investments and target markets.

Education

B
BA of Business Administration 2015
San Martin University Colombia

Professional in Business Administration, specialist in Finance, extensive experience in the Financial Industry, Personal and Business Banking. Strong leadership skills, excellent communication and decision-making, results oriented mindset. Motivated by continuous self-development, easily adapting to changes.

Q
Quality Control Process and System Management 2016
San Martin University Colombia
F
Financial Markets 2023
Yale University

Work & Experience

C
Commercial & SME Account Manager January 2015 - February 2020
Scotiabank Colpatria

Acquiring new commercial and SME customers, managing the client portfolio, working capital, maximizing profitability and maintaining long-term relationships by understanding the needs, characteristics and expectations of customers while taking into account their risk profile and the returns of their investments and target market

M
Mortgage Credit Account Manager December 2013 - December 2014
Banco Colpatria

Acquiring new clients within the commercial strategy of the bank, processing and granting Mortgage Credits, executing strategic alliances with di�erent companies in the Construction and Real Estate Industry.

R
Retail Credit Account Manager October 2013 - December 2014
Banco Colpatria

Granting credit to retail customers, meeting the sales goals established by the business, managing and maintaining client relationships.

C
Collections Supervisor for Spain Citibank - July 2009
September 2013

Supervision and Leadership of a Collection team. Executing collection strategies to meet productivity indicators. Monitoring and management of daily activities in compliance with rules and policies. Managing complex cases that require special attention.

L
Latam Collection Agent August 2004 - September 2009
Citibank

Early Default Collection Agent for Latam (Peru, Panama and Colombia). E�ective communication with clients in collection, management of objections, compliance with productivity indicators, implementation of negotiation strategy for the recovery of portfolio and the fulfillment of the goals established by the business.

Skills

Teamwork
25%
Motivation
30%
Innovation
20%
Perseverance
30%