CATEGORÍA: Tecnología e informática

SEDE: Polonia

PUESTO: Head of CS ES/LATAM (REMOTO para ESPAÑA y LATAM)

Your Responsibilities

Building and leading the customer success fields in our company, including recruiting, building processes and measuring team performance

Developing deep relationships with our customer, provide them with a knowledge resources, serving as their partner in achieving their goals

Close collaboration with internal teams, including Sales and Product

Acting as a strong voice and internal advocate for the customer within our company

Owning CLTV and retention programs to build growth with existing accounts

Required Skills & Qualifications

At least 3 years experience in a similar position

Solid experience in a SaaS B2B customer-facing role

Experience in managing people/teams

Outstanding communication skills

Familiarity with any modern CRM (we use Pipedrive)

Fluent communication in English (written and spoken)

Perfect Spanish

Being super comfortable and quick with digital tools like Gmail, Calendar, Slack, Loom etc.

Nice to have

Experience in managing SaaS metrics as MRR, ARR, Churn, NRR

Experience in managing remote-first CS team

Catalan language

We offer:

21/26 fully paid “Out of Office” days

ESOP (employee stock ownership plan) after 1 year, you get your stock package, so you own a part of a company you work for. It means that you will get your piece from the future IPO/exit 🙂

Hardware/Software of your choice. Whatever it’s needed.

Meeting our users in real life! It’s cool to see how the app you are working on is used by people around you 🙂

Real impact on how the company you work for looks like. We promise instant implementation of great ideas;

Fully remote on hybrid work (Barcelona, Cracow or remote)

Standard benefits like: sport card, private healthcare, english lessons

No te pierdas ninguna oferta de empleo, siguienos en las redes y por email::

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